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Commack Florist Return Policy

Thank you for shopping with Commack Florist. We take great pride in providing you with the freshest and most beautiful flowers and floral arrangements. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your utmost satisfaction.

Return Policy Overview:

  1. Seven-Day Return Window: You have seven days from delivery or pickup to request a return for any floral product.
  2. 100% Smiles Guaranteed: Our goal is to make you happy with your purchase. If you're unsatisfied, we'll go the extra mile to make it right.
  3. Contact Us: To initiate a return or express dissatisfaction with your order, please get in touch with our customer support team. You can reach us through one of the following methods:
  • Phone: 631-462-9393
  • Email:
  • In-person: Visit our store located at Store Address: 6572 Jericho Turnpike, Commack, NY 11725, United States

Eligibility and Condition of Return:

  1. Floral Products Only: Our return policy applies to floral products, including bouquets, arrangements, and potted plants. Non-floral items, such as vases or gift accessories, are non-returnable.
  2. Original Condition: To qualify for a return, the floral product must be in its original condition and packaging. We cannot accept returns for products that have been significantly altered, damaged, or used.
  3. Proof of Purchase: You must present valid proof of purchase, such as a receipt or order confirmation when requesting a return.

Return Process:

  1. Contact Customer Support: Contact our customer support team to notify them about your intention to return the product. Provide the necessary details, including your order number and reason for the return.
  2. Arrangement for Return: Our customer support will guide you through the return process, which may include arranging for a pickup or drop-off of the floral product.
  3. Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure it meets the return policy conditions. Upon approval, we will process your refund using the original payment method. Please note that the refund may take several business days to reflect in your account.


  1. Perishable Nature of Flowers: Due to the perishable nature of flowers, we can only accept returns within seven days of delivery or pickup. After this period, refunds or returns may not be possible.
  2. Event-Specific Orders: Orders for specific events, such as weddings or funerals, may have different return policies. Please inquire with our customer support team for more information regarding event-specific orders.

Contact Information:

If you have any questions or concerns about our return policy, please feel free to reach out to our customer support team using the following contact details:

  • Phone: 631-462-9393
  • Email:
  • Store Address: 6572 Jericho Turnpike, Commack, NY 11725, United States

At Commack Florist, we value your satisfaction and strive to create a positive experience for all our customers. We appreciate your understanding of our return policy and are here to assist you throughout the return process.

From vibrant bouquets to elegant arrangements, our seven-day return policy ensures your satisfaction. Shop with confidence and experience 100% smiles guaranteed!

Neighborhood Flower Delivery areas :

New York, NY NYC, NY New Jersey, NJ Boston, MA